Returns & Warranty
Customer satisfaction is
our goal. All merchandise in unused condition may be returned for a refund
within 90 days of purchase when accompanied by your receipt. If used and found
defective, we will exchange or repair within 90 days of the purchase date when
accompanied by your receipt. Save your packing materials and manufacturers
warranty together with your RG Camping Supplies sales receipt and invoice.
After 90 days if you believe there to be a problem not caused by normal wear
and tear, you should contact the manufacturer directly.
When returning merchandise
to RG Camping Supplies, carefully wrap the items and return them Parcel Post
insured or UPS. Parcels must be returned shipping charges prepaid. C.O.D.
returns cannot be accepted and will be refused. Enclose the return form on the
reverse side of your invoice or a letter telling us the reason for the return,
along with the name, address, and zip code of the person who placed the order.
Advise us if you are looking for a refund, exchange, or repair. We will return
ship via surface delivery.
RG Camping Supplies will
refund postage due to shipping errors or defects in merchandise.
Mail Returns To:
RG Camping Supplies
c/o Ryder Global Solutions LLC
710 W. Dewitt Henry Drive, Suite E
Beebe, AR 72012
Attn: Return Department
If your purchase was made
using a credit card, that card will be issued a refund which will appear on
your credit card statement. Purchases made by check or money order will be
issued a refund check sent under separate cover.
Exchanges of purchases made
by credit card will be credited back to the card. The replacement item will
then be rebilled.